Accessibility Statement

Our Commitment to Accessibility

InnSyntra is committed to providing an accessible and inclusive digital experience for all users, including persons with disabilities. We believe that access to information and services is a fundamental right and strive to ensure that our website can be used effectively by as many people as possible.

This commitment is aligned with South African legislation promoting equality, dignity, and fair access to information, including the Promotion of Equality and Prevention of Unfair Discrimination Act (PEPUDA) and the Consumer Protection Act (CPA).
 

Accessibility Standards and Guidelines

InnSyntra aims to follow the principles of the Web Content Accessibility Guidelines (WCAG) 2.1, at an appropriate level for a growing professional services business. These guidelines focus on making content:

• Perceivable – information is presented in ways users can perceive

• Operable – interface elements are usable via different input methods

• Understandable – content is clear and predictable

• Robust – compatible with modern assistive technologies

While full compliance cannot always be guaranteed, accessibility considerations are incorporated into our design and development processes wherever reasonably practicable.
 

Measures We Have Taken

We actively work to improve accessibility by:

• Using clear, legible fonts and consistent layouts

• Maintaining sufficient colour contrast for readability

• Structuring content using logical headings and semantic HTML

• Ensuring core navigation is usable via keyboard

• Designing forms and interactive elements to be as accessible as possible

• Testing across modern browsers and devices
   

Accessibility is reviewed as part of our ongoing website updates and improvements.

Third-Party Content and Limitations

Some features on the InnSyntra website may rely on third-party platforms or services (such as embedded forms, analytics tools, or booking integrations). While we endeavour to work with reputable and accessibility-conscious providers, InnSyntra does not control these platforms and cannot guarantee full accessibility compliance for third-party content.
 

Reasonable Accommodation

In line with South African equality legislation, InnSyntra supports the principle of reasonable accommodation. Where accessibility barriers are identified, we will make reasonable efforts to address them within practical and technical constraints.

Privacy and Data Protection

Any personal information submitted through accessible features or forms on this website is processed in accordance with the Protection of Personal Information Act (POPIA). Accessibility-related enquiries are handled confidentially and used solely to assist users or improve accessibility.
 

Feedback and Assistance

If you experience difficulty accessing any part of the InnSyntra website, or if you have suggestions on how we can improve accessibility, we encourage you to contact us.
 

Email: info@innsyntra.com
Subject line: Website Accessibility Feedback

We take accessibility feedback seriously and aim to respond within a reasonable timeframe.
 

Continuous Improvement

Accessibility is an ongoing commitment. As technology, standards, and user needs evolve, InnSyntra will continue to review and enhance its digital accessibility practices.

Effective Date: 31/01/2026
 

This Accessibility Statement was last reviewed and updated on 31/01/2026.