Terms & Conditions

User Responsibility

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the InnSyntra website and any services, content, diagnostics, or communications provided by InnSyntra (Pty) Ltd (“InnSyntra”, “we”, “us”, or “our”).

By accessing this website, completing any form or diagnostic, or engaging with our services, you agree to be bound by these Terms. If you do not agree, please do not use this website or our services.
 

2. About InnSyntra

InnSyntra is a hospitality growth and systems consultancy providing advisory, operational, marketing, and strategic services to hospitality businesses.

Information on this website is provided for general informational purposes and does not constitute a binding offer unless expressly stated in writing.
 

3. Use of Website

You agree to use this website lawfully and not to:

• Misuse, copy, or scrape content without permission

• Attempt to gain unauthorised access to systems

• Submit false, misleading, or fraudulent information

• Use the website in a manner that may impair its functionality

We reserve the right to restrict or terminate access if these terms are breached.
 

4. No Professional Guarantee

While InnSyntra applies professional skill, experience, and best practices, we do not guarantee specific financial, operational, or commercial outcomes.

Results may vary depending on factors outside our control, including:

• Client execution

• Market conditions

• Staff performance

• External economic or regulatory factors

Any examples or case references are illustrative only and not guarantees of future performance.
 

5. Diagnostics, Surveys & Free Tools

Any diagnostics, surveys, assessments, or tools (including the Growth Readiness Diagnostic) are provided:

• For informational and exploratory purposes only

• To assess potential fit and readiness

• Not as a substitute for formal consulting advice

Completion of a diagnostic does not create a client relationship or obligation on either party.
 

6. Services & Engagements

Formal services are provided only once:

• A written proposal, agreement, or statement of work is issued

• Commercial terms are agreed

• Required onboarding steps are completed

InnSyntra reserves the right to decline engagements where alignment, readiness, or commercial fit is not established.
 

7. Fees & Payment

Fees for services are set out in individual proposals or agreements.

Unless otherwise stated:

• Fees are exclusive of VAT

• Payment terms are strictly enforced

• Late payments may result in suspension of services

Failure to pay does not release the client from contractual obligations.
 

8. Intellectual Property

All content on this website, including text, frameworks, diagnostics, systems maps, methodologies, and branding, is the intellectual property of InnSyntra unless otherwise stated.

You may not reproduce, distribute, or adapt content without prior written consent.
 

9. Confidentiality

Any non-public information shared between InnSyntra and prospective or active clients is treated as confidential and used solely for evaluation or service delivery purposes, unless disclosure is required by law.
 

10. Privacy & POPIA Compliance

InnSyntra processes personal information in accordance with the Protection of Personal Information Act (POPIA).

By using this website or submitting information, you consent to such processing as described in our Privacy & POPIA Notice, which forms part of these Terms.
 

11. Third-Party Links & Tools

This website may include links to third-party platforms or tools. InnSyntra is not responsible for the content, security, accessibility, or privacy practices of third-party websites.

Use of third-party services is at your own risk.
 

12. Limitation of Liability

To the fullest extent permitted by South African law:

• InnSyntra shall not be liable for indirect, incidental, or consequential damages

• Liability is limited to the fees paid for services rendered, where applicable

Nothing in these terms excludes liability where such exclusion is prohibited by law.
 

13. Consumer Rights

Nothing in these terms limits your rights under the Consumer Protection Act (CPA) or other applicable South African legislation.

Where a conflict arises, statutory consumer protections will apply.
 

14. Termination

InnSyntra may suspend or terminate access to the website or services where:

• These Terms are breached

• Unlawful or unethical conduct is suspected

• Continued engagement poses reputational or legal risk

Termination does not affect accrued rights or obligations.
 

15. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of South African courts.
 

16. Changes to These Terms

InnSyntra may update these Terms from time to time. Changes will be effective upon publication on this website.

Continued use of the website constitutes acceptance of the updated terms.
 

17. Contact Information

For questions relating to these terms, please contact:

📧 Email: info@innsyntra.com
📩 Subject: Terms & Conditions Enquiry
 

Last Updated
31/01/2026