Refund Policy

A Legal Disclaimer

1. Overview

InnSyntra is committed to providing high-quality professional services and transparent commercial practices. This Refund Policy explains how refunds are handled for diagnostics, services, and paid engagements.

This policy should be read together with our Terms & Conditions and Privacy & POPIA Notice.
 

2. Free Diagnostics & Surveys

The InnSyntra Growth Readiness Diagnostic, surveys, and any free tools or assessments are provided at no cost and therefore do not qualify for refunds.

Participation in a diagnostic or survey does not create a contractual obligation or guarantee of services.
 

3. Consulting Services & Engagements

Refunds for paid services depend on the nature and stage of the engagement.

3.1 Once Services Have Commenced

Once a consulting engagement has started (including onboarding, discovery sessions, audits, system configuration, or on-site work):

• No refunds will be issued for work already performed

• Fees paid cover professional time, expertise, preparation, and resource allocation

• Deliverables already provided remain payable in full

This applies even if the client elects to terminate the engagement early.
 

4. Pre-Commencement Cancellations

If a client cancels a confirmed engagement before services commence:

• A refund may be considered less any reasonable administrative or preparation costs incurred

• Any non-recoverable third-party costs will be deducted

Refund requests must be submitted in writing.
 

5. Retainers & Ongoing Services

For monthly retainers or ongoing partnerships:

• Fees are payable in advance for each period

• Refunds are not provided for partially completed periods

• Cancellation terms are governed by the applicable agreement or notice period

Services rendered during the notice period remain fully payable.
 

6. Third-Party Costs

InnSyntra may, with client approval, incur third-party costs on a client’s behalf (including travel, accommodation, systems, tools, or partner services).

Such costs are:

• Non-refundable once incurred

• Subject to the third party’s own refund policies
   

7. Consumer Protection Act (CPA)

Nothing in this policy limits your rights under the Consumer Protection Act (CPA).

Where applicable, statutory consumer rights will apply, provided the services fall within the scope of the CPA and the client qualifies as a consumer under the Act.
 

8. How to Request a Refund

All refund requests must be submitted in writing to:

📧 Email: info@innsyntra.com
📩 Subject: Refund Request

Please include:

• Client name and business name

• Service or engagement reference

• Reason for the request

Refund requests are reviewed on a case-by-case basis and responded to within a reasonable timeframe.
 

9. Changes to This Policy

InnSyntra reserves the right to update this Refund Policy from time to time. Any changes will be effective upon publication on this website.
 

Last Updated

31/01/2026