Legal, Privacy & Accessibility Notice

A Legal Disclaimer

1. Commitment to Fair Access & Privacy

InnSyntra is committed to providing fair, accessible, and transparent access to information and services, while safeguarding personal information in accordance with South African law.

We recognise the rights of individuals to:

• Access information without unfair discrimination

• Engage with digital services in an inclusive manner

• Have their personal information processed lawfully and responsibly

This commitment is guided by:

• The Consumer Protection Act (CPA)

• The Promotion of Equality and Prevention of Unfair Discrimination Act (PEPUDA)

• The Protection of Personal Information Act (POPIA)
   

2. Accessibility Commitment

InnSyntra strives to ensure that its website and digital content are accessible to as many users as reasonably possible, including persons with disabilities.

We aim to apply accessibility best practices aligned with the Web Content Accessibility Guidelines (WCAG) 2.1, focusing on content that is:

• Perceivable

• Operable

• Understandable

• Robust

Accessibility considerations are incorporated into our website design, structure, and content wherever practicable.
 

3. Measures Supporting Accessibility

We take reasonable steps to improve accessibility, including:

• Clear and readable layouts and typography

• Adequate colour contrast

• Logical content structure using headings and labels

• Keyboard-accessible navigation where possible

• Accessible form design and error messaging

Accessibility is reviewed as part of ongoing website maintenance and updates.
 

4. Privacy & POPIA Compliance

InnSyntra processes personal information in accordance with the Protection of Personal Information Act (POPIA).

Personal information may be collected when you:

• Complete online forms or diagnostics

• Subscribe to communications

• Contact us via email or the website

We process personal information:

• Lawfully and transparently

• For a specific and legitimate purpose

• Only to the extent necessary

• With appropriate security safeguards

Personal information is never sold and is shared only with trusted service providers where required to deliver services, subject to confidentiality and security obligations.
 

5. Accessibility-Related Data Handling

If you contact InnSyntra regarding accessibility issues:

• Any personal information provided is used solely to address your enquiry

• Such information is handled confidentially

• It is not used for marketing purposes without consent

This aligns with POPIA’s principles of purpose limitation and minimality.
 

6. Third-Party Platforms

Some website features rely on third-party platforms (e.g., forms, analytics, and embedded tools).

While InnSyntra endeavours to work with reputable providers that support accessibility and data protection, we cannot guarantee full accessibility or privacy compliance for third-party platforms beyond our control.

Users are encouraged to review the privacy and accessibility practices of third-party services where applicable.
 

7. Reasonable Accommodation

In accordance with South African equality legislation, InnSyntra supports the principle of reasonable accommodation.

Where accessibility barriers are identified, we will make reasonable efforts to address them within practical, technical, and commercial constraints.
 

8. Your Rights

Under POPIA, you have the right to:

• Access your personal information

• Request correction or deletion

• Object to certain types of processing

• Lodge a complaint with the Information Regulator

Accessibility-related requests are treated with the same respect and care as privacy enquiries.
 

9. Feedback & Contact

If you experience difficulty accessing our website or have concerns about privacy or data use, please contact us:

📧 Email: info@innsyntra.com
📩 Subject: Accessibility or Privacy Enquiry

We aim to respond within a reasonable timeframe.
 

10. Continuous Review

InnSyntra recognises that accessibility and data protection are ongoing commitments. We regularly review our digital practices to improve accessibility, privacy, and compliance as standards evolve.
 

Last Updated

This notice was last reviewed on 31/01/2026